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FAQ's

Do You Charge For Shipment?

  • We don’t charge shipping fee for orders worth INR 500 and above. For, orders less than INR 500 we do levy standard shipment charges of INR 50 at the time of checkout.

What are the charges for COD?

  • We charge a nominal fee of Rs 45 for all COD orders.

How Long do I have to wait for my order to arrive?

  • As soon you place the order, our dispatch team gets started. Every single order is processed within 48 hours and shipped as soon as the order is processed. You will get an email confirmation with tracking ID as soon as the product is shipped from our warehouse. It takes about seven days for your order to reach you. In fact, if you’re ordering from a tier I city, chances are that your order will reach you sooner than expected.

How Can I ship my Order to a different address other than my billing address?

  • If your shipment address is different from the billing address, enter the same in the corresponding column before checking out. Please note that in case of COD orders, the transaction amount will be collected from the shipping address.

How can I cancel my order?

  • If you have any query regarding the cancellation of the order placed, then drop an email with your order number to support@peachypurple.com within 24 hours of placing an order.

What is the Return & Replacement Policy?

  • If you want to Return or replace products then drop an email at support@peachypurple.com within 2 days of delivery date. If you receive any damaged products we will be happy to replace it for you. We will replace the damaged item within 3-4 days after verifying the image of your damage product.The refund of the returned product will be done only after we receive the product.

What are the payment options available at PeachyPurple?

  • You can pay for your purchase with any Visa or MasterCard debit/credit card. We also have cash on delivery available for a nominal fee.

How do I know that my order is confirmed?

  • When you place your order. You will also receive the confirmation email from PeachyPurple regarding your order and all the details.

How to Contact us?

  • For any query, you can contact peachypurple team at support@peachypurple.com.

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